Consumer Duty

The Consumer Duty has been designed by the FCA to set higher and clearer standards of consumer protection across financial services and to improve the quality of products and services to retail investors. The Consumer Duty will become a Principle of the FCA’s Principles for Businesses.


The Consumer Duty is aimed to provide four outcomes:


  • firms acting in good faith
  • avoiding foreseeable harm
  • helping customers to achieve their financial objectives
  • clear communications with customers.


GHC Wealth Management has always focused on providing the best possible service to all of our customers. Please note that GHC Wealth Management is not considered a product provider or manufacturer (as defined). GHC Wealth Management provides advice having reviewed our customers requirements.


We will review the Consumer Duty policy, target market and price and value assessments of every service we may consider recommending to our customers. Where we have been made aware of any customers with vulnerable characteristics we will always obtain their consent prior to recording such information. We will then take those characteristics into account when reviewing the customers requirements and providing advice.


We undertake to apply the Consumer Duty principles at all times during our customers relationship with us.